Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • © 2000-2011 Marathon Enterprises, Inc. All rights reserved. Sabrett is a registered trademark of Marathon Enterprises, Inc.



  • Privacy Policy
  • Sabrett has created this privacy statement in order to demonstrate its firm commitment to our customer’s privacy.

    This site contains links to other sites. Sabrett is not responsible for the privacy practices or the content of such web sites.

    The Sabrett website uses order forms for customers to request information, and order products, and services. Sabrett collects the user's contact information (like their email address) and financial information (like their account or credit card numbers).

    Contact information from the order form is used to send orders and information about our company to our customers. The contact information is also used to get in touch with the customer when necessary.

    Financial information that is collected is used to bill the customer for products and services that have been ordered. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

    All private data travels to and from the site encrypted using SSL encryption. Sabrett's data center uses industry-standard means of safeguarding private business information.

    Under no circumstances does Sabrett provide customer information to any third party companies or individuals. Sabrett respects the privacy of the customer and the faith that the customer has placed in the company.

    Should you have any questions about this Privacy Statement, you can send an email to: ecustomerservice@sabrett.com 



  • Shipping & Delivery
  • All packages are shipped UPS. 

    We do not ship to PO Boxes, Puerto Rico, Hawaii and/or Alaska.

    Packages are picked up from our distribution center Monday thru Friday at approximately 2:00 pm.  Orders received after UPS pick up time for shipping on Friday are shipped the following Monday as are orders received over the weekend. 

    We try to ship orders on the day they are placed.  However, orders received close to pick up time are shipped the following shipping day. 

    For any questions please contact E-Customer Service at

    ecustomerservice@sabrett.com

     



  • Return Policy
  • RETURNS & EXCHANGES:

    Sabrett is happy to unconditionally guarantee all its merchandise. If you are not satisfied with your purchase, you may return the item(s) for an exchange or refund to your credit card for the entire amount, less shipping charges, after the item(s) are received at the Sabrett warehouse.

    Returns or exchanges may be made within thirty (30) days of delivery for a prompt exchange or refund. Sabrett will neither accept return nor credit customers if products are returned in the following conditions: stained, soiled, abused, torn, laundered, dirty, burned, or with any odor (cigarette or other). Items must be returned in saleable condition.

    If you would like to exchange an item or get a refund, please send an e-mail to ecustomerservice@sabrett.com with ‘exchange’ or ‘refund’ in the subject and an explanation for your request. The original packing slip must also be included with your returned merchandise.

    Return shipping charges are the responsibility of the customer. For your own protection, Sabrett recommends UPS or Insured USPS with tracking to return goods.

    Send returns and exchanges to:

    Sabrett Hot Stuff E-Store - 787 E. 138th Street - Bronx, NY 10454

    DAMAGED ITEMS:

    All merchandise must be inspected immediately. Damage claims must be made within seven (7) days of receipt. If you have a damaged item claim please contact Sabrett at ecustomerservice@sabrett.com or call 1-201-906-0237. Representatives will be glad to help you return the item for a replacement.

    The original packing slip must be included with your returned damaged merchandise.